Returns & Refunds

We take utmost care in ensuring that your package contains the items ordered by you and is in prime condition. But sometimes, mistakes do happen. After all, to err is human.

Our returns & refunds policy is limited only to orders wrongly dispatched, damaged products, and missing goods, as such it is imperative that you inspect the goods before accepting the package.

While we hope you to have the perfect shopping experience, we want to ensure the it is easy and painless for you to communicate with us in case of any issues.

IN CASE OF ORDERS WRONGLY DISPATCHED

1. Inspect the goods.
2. Inform the rider that the goods are wrongly dispatched and mark the same on the delivery note.
3. Return goods wrongly dispatched with the rider.
4. Reach out to us to tell us what happened.
5. Once we receive the wrongly dispatched goods, we will work with you for a replacement or refund.

IN CASE OF DAMAGED PRODUCTS

1. Inspect the goods.
2. Inform the rider that the goods are damaged.
3. Refuse acceptance of goods.
4. Once we receive the damaged goods, we will work with you for a replacement or refund.

IN CASE OF MISSING ITEMS

1. Inspect the goods.
2. Inform the rider that some goods are missing and mark the same on the delivery note.
3. Accept the package.
4. Reach out to us to tell us what happened.
5. We will send across the missing items as soon as possible.

You may reach out to us on cheers@ceylonspirits.lk (preferred) or call us on +94 771 89 89 89.

Please note that if you have not followed the above steps, our returns & refunds policy is deemed null and void.